Overview
Turnapp is a workforce management tool designed for restaurants, hotels, and small to medium businesses. It simplifies shift planning, attendance tracking, and time management with a drag-and-drop calendar, mobile app for employees, and GPS/NFC clock-in. Setup takes about 10 minutes, and pricing starts at €99/year.
Helpyly is a customer support management platform that centralizes ticket handling, workflow automation, and team performance analytics. It offers custom SLAs, auto-assignment, and expense tracking, making it ideal for support teams aiming to improve resolution times and customer satisfaction. Pricing is custom-quoted.
Feature Comparison
| Feature | Turnapp | Helpyly |
|---|---|---|
| Primary Function | Employee shift scheduling, attendance, time tracking | Customer support ticket management, workflow automation |
| Target Users | Restaurants, hotels, SMBs | Customer support teams |
| Core Interface | Drag-and-drop weekly calendar, mobile app | Drag-and-drop ticket board, table views |
| Mobile App | Dedicated employee app for shifts, clock-in, requests | Web/mobile access, no dedicated employee app |
| Time Tracking | GPS clock-in, NFC/RFID badge, geofence | Not applicable |
| Automation | Shift generation from templates, conflict detection, notifications | Auto-assign tickets by skill/priority, SLA tracking, automated updates |
| Reporting | Dashboard analytics, payroll-ready reports | In-depth analytics, expense insight, team performance |
| Integrations | Payroll export, NFC/RFID hardware | Not specified, likely API/webhooks |
| Setup Time | 10 minutes average, guided configuration | Custom setup with drag-and-drop workflows |
| Support | Italian support, demo, WhatsApp, phone | Standard support (likely English) |
Pricing
Turnapp: Starting at €99/year (approx. $108/year) with a 30-day free trial, no credit card required. A 30% launch discount is available. The plan includes unlimited shifts, GPS clock-in, automatic reports, and Italian support.
Helpyly: Pricing is not publicly listed. Interested users must contact sales for a custom quote based on team size and needs. A free trial is available.
Pros and Cons
Turnapp
Pros:
- Extremely easy setup (10 minutes average)
- Dedicated mobile app for employees with GPS and NFC clock-in
- Italian language support and local focus
- Affordable annual pricing with free trial
Cons:
- Limited to workforce management (no customer support features)
- No advanced ticket or workflow automation
- Primarily designed for Italian market (language/content)
Helpyly
Pros:
- Comprehensive ticket management with auto-assignment and SLA tracking
- Customizable workflows and drag-and-drop interface
- Expense insight and financial transparency
- Proactive support with automated knowledge delivery
Cons:
- Pricing not transparent (custom quote only)
- No dedicated employee shift scheduling or time tracking
- Less suited for non-support teams
Verdict
Turnapp is the clear choice for businesses needing simple, affordable employee shift scheduling and time tracking, especially in the Italian market. Helpyly excels for customer support teams that require robust ticket management, automation, and analytics. Choose Turnapp for workforce management; choose Helpyly for customer support operations.
Helpyly
Turnapp