What is Rallied AI?

Rallied AI is an AI technician built specifically for Managed Service Providers (MSPs). Unlike typical AI tools that only suggest next steps, Rallied connects directly to your entire tech stack — PSA, RMM, M365, and more — and executes the work itself. It handles password resets, account unlocks, onboarding, offboarding, and ticket triage without requiring a human to open a single ticket. No workflows to build, no dedicated admin needed.

Who it's for

• MSP owners & service managers — who want their L2 and L3 engineers focused on billable project work instead of resetting passwords and unlocking accounts.
• Growing MSPs — that face rising ticket volume but can't justify hiring another L1 tech at $50K+ with months of ramp time.
• MSPs burned by “AI tools” — who invested months in platforms like Pia or Rewst, only to get suggestions instead of actual execution, often requiring a full-time admin to manage.

Key features

Autonomous ticket resolution

Rallied doesn't just recommend a fix — it resets the password, unlocks the account, grants the permission, notifies the user, and closes the ticket. The tech never opens it. This covers L1 and L2 tickets like password resets, account unlocks, mailbox permissions, and group membership changes.

Intelligent triage and dispatch

When an end user submits a request, Rallied asks the right questions, categorizes by priority, fills in triage fields, pulls relevant documentation from IT Glue or Hudu, and routes the ticket to the appropriate technician. This ensures nothing falls through the cracks.

Automated onboarding and offboarding

Need a new hire set up by Monday? Rallied handles M365 licenses, AD accounts, security groups, RMM agent deployment, and PSA updates from a single message or ticket. For departing employees, it schedules the offboard, revokes access, and reclaims licenses automatically.

What stands out