What is Salestrics Resolve Beta?

Salestrics Resolve Beta is an AI-native platform that extends Salestrics beyond CRM into customer support, IT, and development operations. It unifies case management, knowledge bases, asset tracking, entitlements, service requests, change requests, known errors, service contracts, and project management with Sprint—all connected through shared accounts, contacts, activities, and files. Currently available in Beta on Scale and Enterprise plans, Resolve is set for full launch on July 27.

Who it's for

• Customer support teams needing a single system to manage cases, knowledge, and entitlements without switching between tools.
• IT and operations teams tracking service requests, change requests, known errors, and service contracts alongside asset management.
• Development teams running projects with Sprint while staying connected to shared accounts, contacts, and activities across the organization.

Key features

Case and knowledge management

Resolve provides a centralized case management system where support teams can track, prioritize, and resolve customer issues. The integrated knowledge base lets teams build and maintain self-service resources, reducing repeat inquiries and speeding resolution times.

Asset and entitlement tracking

Track hardware, software, and digital assets alongside customer entitlements and service contracts. This unified view ensures teams know exactly what customers are entitled to, reducing disputes and improving service accuracy.

Sprint project management

Development teams can plan and execute projects using Sprint, a built-in project management tool that connects directly to shared accounts, contacts, and activities. This eliminates data silos between support, IT, and development workflows.

Service and change request workflows

Handle service requests, change requests, and known errors through structured workflows that maintain audit trails and approval chains. All requests stay linked to the same accounts and contacts used across CRM and support.

What stands out

"Resolve connects support, IT, and development on one AI-native platform—so teams stop re-entering data and start resolving faster."

Unlike standalone help desk or project management tools, Resolve is built directly into the Salestrics ecosystem. Every case, request, or sprint automatically ties back to the same accounts, contacts, activities, and files used by sales and finance teams. This eliminates the manual data transfer and context switching that slows down cross-functional teams. The AI-native foundation means Assistant can surface relevant knowledge, prioritize cases, and suggest next steps based on live data—not generic templates.

Worth checking out if…

You're already using Salestrics for CRM and want to unify support, IT, and development workflows without adding another disconnected tool. Resolve is especially valuable for teams on Scale or Enterprise plans who need case management, asset tracking, and Sprint project management in one place. If your organization struggles with data silos between sales, support, and engineering, Resolve offers a single platform to keep everyone aligned.