What is ChatbotX Omnichannel?

ChatbotX is an open-source omnichannel chatbot platform designed as a modern, self-hosted alternative to ManyChat. It combines a visual flow builder, AI-powered agents, live chat inbox, CRM, broadcasting, sequences, and analytics into a single system. Built for agencies and businesses that want full control, ChatbotX lets you connect across WhatsApp, Facebook, Instagram, Telegram, Zalo, Email, and Webchat—all from one dashboard. It also supports APIs, CLI, and MCP-compatible clients for building advanced agentic workflows using models like OpenAI, Gemini, and DeepSeek.

Who it's for

• Agencies and resellers looking for a white-label, self-hosted platform they can rebrand and resell to their own clients.
• Marketing and sales teams that need to automate lead capture, broadcasts, and drip campaigns across multiple messaging channels.
• Developers and technical teams who want to build custom agentic workflows using APIs, CLI, or MCP-compatible tools with full control over data and infrastructure.

Key features

Visual Flow Builder

Drag and drop 15+ node types to create complex chatbot workflows without writing code. Design branching conversations, triggers, and actions visually, then deploy them across all connected channels instantly.

AI Agent Integration

Connect OpenAI, Gemini, or DeepSeek to power intelligent, goal-oriented AI agents. These agents can handle complex queries, automate responses, and trigger actions based on user intent—all while maintaining flow-based control.

Omnichannel Inbox and CRM

Centralize all customer conversations from WhatsApp, Messenger, Instagram, Telegram, Zalo, Email, and Webchat into a single real-time inbox. Manage contacts with tags, custom fields, and segmentation, and assign conversations to team members with role-based permissions.

Broadcasting and Sequences

Send targeted broadcast messages to specific contact segments or set up automated drip campaigns with scheduled messages and auto-enrollment. A/B testing lets you optimize message flows for better engagement and conversion.

What stands out

"Build once, deploy everywhere—one AI-powered chatbot works seamlessly across every major messaging platform."

ChatbotX’s edge is its truly unified omnichannel approach. You build a single chatbot logic and flow, then deploy it across WhatsApp, Facebook, Instagram, Telegram, Zalo, Email, and Webchat without extra code. This consistency, combined with self-hosting, white-labeling, and reselling capabilities, makes it a powerful alternative to proprietary platforms like ManyChat—especially for agencies and businesses that demand full data control and customization.

Worth checking out if…

You’re an agency, reseller, or business that needs an open-source, self-hosted chatbot platform with true omnichannel support, AI agent integration, and the ability to white-label and resell. If you want to centralize customer communications, automate marketing and sales workflows, and retain full control over your data and infrastructure, ChatbotX is a strong fit.